Full Feature List
| Phone System Features | 3CX BASIC | 3CX PRO | 3CX ENT/AI | 3CX ENT + |
| Commercial Licenses Starting From | 8SC+ | 8SC+ | 8SC+ | 8SC & 16SC only |
| Free Edition 4SC |  | |||
| Instance Type | Dedicated Instance | Dedicated Instance | Dedicated Instance | Dedicated Instance |
| User Features | ||||
| Apps: Windows and Web Client, iOS, Android | | | | |
| BLF Busy Lamp Field | | | | |
| Headset Integration | | | | |
| Phone Directory | | | | |
| Call Handling Features | ||||
| Auto Attendant | | | | |
| Boss-Secretary | | | | |
| Call Logging | | | | |
| Call Parking / Pickup | | | | |
| Call Processing Scripts | | | | |
| Inbuilt SBC for Offsite Phones | | | | |
| Integrated Fax Server | | | | |
| Intercom / Paging / PA Announcements | | | | |
| Multi-level IVR | | | | |
| Ring Groups | | | | |
| SIP Trunk Choice | | | | |
| System Configuration Features | ||||
| Custom FQDN | | | | |
| Custom IP Phone Logo | | | ||
| Custom SMTP Server | | | | |
| Google Workspace / Full Integration | | | | |
| Google Workspace / User Sync Only | | | | |
| MS 365 Integration / Full Integration | | | | |
| MS 365 Integration / User Sync Only | | | | |
| VMware / Hyper-V / KVM | | | | |
| Xapi/Call API | | | ||
| AI Transcription Features | ||||
| Call Summary | | | ||
| Call Sentiment | | | ||
| Call Transcriptions via 3CX Cloud | | |||
| Call Recordings via Google or OpenAI | | | ||
| Call Recordings via OnBoard Server (8SC) | | |||
| Call Recordings via OnBoard Server (16SC+) | | | ||
| Speaker Diarization (for 3CX Transcription only) | | | ||
| VoiceMail Transcription Free via 3CX Cloud | | | ||
| VoiceMail Transcription via Google or OpenAI | | | | |
| VoiceMail Transcription via OnBoard Server | | | | |
| AI Agents | ||||
| AI Boss-Secretary *NEW | | | ||
| AI Personal Assistant *NEW | | | ||
| AI Receptionist | | | ||
| Call Center Features | ||||
| Barge in / Listen in / Whisper | | | | |
| Callback | | | | |
| Call Flow Designer | | | | |
| Call Queues | | | | |
| Call Recording | | | | |
| Call Reports Basic | | | | |
| Call Reports Queue | | | | |
| Connect Remote Offices (Bridges) | | | | |
| CRM Integration | | | | |
| Hot Desking | | | | |
| Scheduled Restore | | | ||
| Skill-based Routing | | | ||
| SLA Alerting | | | | |
| Start / Stop Call Recording Rights | | | ||
| Switchboard | | | | |
| Wallboard | | | | |
| Video Conferencing | ||||
| 3CX Link | | | | |
| Onboard Video Conferencing MCU (16SC+) | | | ||
| Polls | | | | |
| PDF Sharing | | | | |
| Remote Assistance | | | | |
| Screen Sharing | | | | |
| Whiteboard | | | | |
| Maximum no. of participants | 100 | 250 | 250 | |
| Live Chat & Messaging | ||||
| ‘3CX Talk’ Link | | | | |
| Chat Reports | | | | |
| Live Chat & WordPress | | | | |
| Facebook Integration | | | | |
| SMS & MMS | | | | |
| WhatsApp Integration | | | | |
| Enterprise features reserved for 16SC+ | ||||
| 3CX Onboard Transcription Server | | | ||
| Data Connectors (PostgreSQL/Google BigQuery/Grafana) | | | | |
| Grafana Reporting / PowerBI | | | | |
| Inbuilt Failover | | | ||
| Logging to a Remote Database | | | ||
| Multi Company / Multi-Tenant | | | | |
| MS Teams Direct Routing Integration | | | ||
| Onboard Video Conferencing MCU | | | ||
| Standby License | | | ||
| Hotels | ||||
| Hotel PBX (Self-managed only) | | | | |
| Hotel Module | | | | |
| PMS Integrations (16SC+) | | | | |
Last updated
This list was last updated 19 December 2025
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