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Full Feature List
| Phone System Features | 3CX AI | 3CX PRO | 3CX BASIC | 4SC FREE | 3CX SMB |
| Commercial Licenses Starting From | 8SC+ | 8SC+ | 8SC+ | X | X |
| User Features | |||||
| Apps: Windows and Web Client, iOS, Android | |||||
| BLF Busy Lamp Field | |||||
| Headset Integration | |||||
| Phone Directory | |||||
| SIP Phones | |||||
| Call Handling Features | |||||
| Auto Attendant | |||||
| Boss-Secretary (non-AI version) | |||||
| Call Logging | |||||
| Call Parking / Pickup | |||||
| Call Processing Scripts | |||||
| Inbuilt SBC for Offsite Phones | |||||
| Integrated Fax Server | |||||
| Intercom / Paging / PA Announcements | |||||
| Multi-level IVR | |||||
| Ring Groups | |||||
| SIP Trunk Choice | |||||
| System Configuration Features | |||||
| Custom FQDN | |||||
| Custom IP Phone Logo | |||||
| 3CX SMTP | |||||
| Custom SMTP Server | |||||
| Google Workspace / Full Integration | |||||
| Google Workspace / User Sync Only | |||||
| MS 365 Integration / Full Integration | |||||
| MS 365 Integration / User Sync Only | |||||
| VMware / Hyper-V / KVM | |||||
| Xapi/Call API | |||||
| AI Transcription Features | |||||
| Call Summary | |||||
| Call Sentiment | |||||
| Call Recordings via Google or OpenAI | |||||
| Call Recordings via OnBoard Server (16SC+) | |||||
| Speaker Diarization (for 3CX Transcription only) | |||||
| VoiceMail Transcription Free via 3CX Cloud | |||||
| VoiceMail Transcription via Google or OpenAI | |||||
| VoiceMail Transcription via OnBoard Server | |||||
| AI Agents | |||||
| AI Boss-Secretary | |||||
| AI Personal Assistant | |||||
| AI Receptionist | |||||
| Call Center Features | |||||
| Barge in / Listen in / Whisper | |||||
| Callback | |||||
| Call Flow Designer | |||||
| Call Queues | |||||
| Call Recording | |||||
| Call Reports Basic | |||||
| Call Reports Queue | |||||
| Connect Remote Offices (Bridges) | |||||
| CRM Integration | |||||
| Hot Desking | |||||
| Scheduled Restore | |||||
| Skill-based Routing | |||||
| SLA Alerting | |||||
| Start / Stop Call Recording Rights | |||||
| Switchboard | |||||
| Wallboard | |||||
| Video Conferencing | |||||
| 3CX Link | |||||
| Onboard Video Conferencing MCU (16SC+) | |||||
| Polls | |||||
| PDF Sharing | |||||
| Remote Assistance | |||||
| Screen Sharing | |||||
| Whiteboard | |||||
| Maximum no. of participants | 250 | 100 | 25 | ||
| Live Chat & Messaging | |||||
| ‘3CX Talk’ Link | |||||
| Chat Reports | |||||
| Live Chat & WordPress | < 10 | ||||
| Facebook Integration | |||||
| SMS & MMS | |||||
| WhatsApp Integration | |||||
| Enterprise features reserved for 16SC+ | |||||
| 3CX Onboard Transcription Server | |||||
| Data Connectors (PostgreSQL/Google BigQuery/Grafana) | |||||
| Grafana Reporting / PowerBI | |||||
| Inbuilt Failover | |||||
| Logging to a Remote Syslog | |||||
| Multi Company / Multi-Tenant | |||||
| MS Teams Direct Routing Integration | |||||
| Onboard Video Conferencing MCU | |||||
| Standby License | |||||
| Hotels | |||||
| Hotel PBX (Self-managed only) | |||||
| Hotel Module | |||||
| PMS Integrations (16SC+) | |||||
ast updated
This list was last updated 19 December 2025
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